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Frequently Asked Questions

  • When can I expect to receive my order?
    Our typical turnaround time is 3-14 days from the day we receive your creative brief unless you requested a rush fee in which case you would receive it sooner. Once you complete our creative brief, you’ll receive a confirmation email and we’ll get started on your project immediately. If we have questions or need more information for your project, a member of our team will reach out.
  • How will I receive my project?
    When your project is finished, you'll receive an email from our team with a Project link where you can view all materials for your project.
  • What if I need edits or changes?
    If your project requires edits or changes, please submit your requests via email within 7 days of delivery We provide one round of revisions for FREE. This does NOT include edits based on information that was not included in the original creative brief or supplemental materials we received when we gave notice that we were assigning your project to our team. Typical editing turnaround time varies from 3-14 days depending on the size and scope of the project. *If you need additional revisions you will be charged our hourly agency rate of $125 an hour. We provide 2 rounds of revisions MAX (including the initial complimentary revisions).
  • Do you offer refunds if I'm not satisfied?
    If you are dissatisfied with your project after our team has made the initial round of complimentary revisions, simply notify our team within 2 days and we'll provide a 50% refund for your purchase.
  • Do you guarantee results?
    While we love to guarantee results, our work varies greatly from industry to industry. We guarantee we will do everything we can to exceed your expectations with every project.
  • What services do you offer?
    We offer a wide range of marketing services including brand identity, websites, social media management, email marketing, search engine optimization, and content creation.
  • How much do your services cost?
    Our pricing varies depending on the specific services you require and the scope of your project. We offer customized solutions tailored to meet your needs and budget. Contact us for a free consultation and quote.
  • How long does it take to see results?
    The timeline for seeing results depends on the specific services you are utilizing and your goals. SEO and content creation may take longer to see the full impact but will ultimately result in a longer-term reward.
  • Do you work with businesses of all sizes?
    Yes, we work with businesses of all sizes, from startups to large corporations. Our team has experience working with a variety of industries and we tailor our approach to meet the unique needs of each client.
  • How do you measure success?
    We measure success based on the goals we establish with our clients. We use a variety of metrics to track progress and provide regular reporting to ensure transparency and accountability.
  • Can you help with website design and development?
    Yes, we offer website design and development services as part of our comprehensive marketing solutions. We work with you to create a website that is visually appealing, user-friendly, and optimized for search engines.
  • Do you offer social media advertising?
    We do not offer social media advertising services at this time. We do recommend that you select an agency or freelance professional that specializes in only paid advertising to help you and ensure a great ROI.
  • How do I get started?
    Simply contact us to schedule a free consultation or go directly to our SHOP page and purchase the services you need. We'll discuss your business goals and needs and provide a customized solution tailored to your specific requirements.
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